Do you have a storefront?

We have a small birdhouse farm stand at the end of our driveway, just off Rowell Road in Lancaster, NH. You can stop by anytime and pick up any of our retail products, leaving cash, check, or venmo. If you’d like to make a large or special order for pickup, you select “saphouse pickup” at checkout online, and we’ll let you know when it’s ready!

When will my order ship?

As soon as we can! We are a tiny company working hard to grow, but for right now the shipping department is just me, Morgan! Our standard time to ship is 5-7 days, and if longer than that, look out for an email from me or don’t be afraid to check in if you’ve got a gift in mind or a deadline looming.

What if my order arrives damaged?

Oh noooo! Is something leaking or cracked? We do our best to package everything tight and protected, but sometimes the shipping service has a bad day. Take multiple pictures of how the package arrived, the inside, and the results, while staying safe from any broken glass. Send these details into info@mountcabotmaple.com so we can file a damage report, and offer a replacement.

How long does maple syrup last?

Until opened, syrup should be indefinitely shelf stable. When we pack the syrup very hot (190-200 degrees) into the glass bottle, it shrinks and sterilizes itself. Syrup lasts for many years in our steel barrels after we produce it each spring. If your glass bottle is unopened but showing signs of mold, the closure’s seal may have been compromised. Syrup is so high in sugar that no harmful molds can grow on it - so if this has happened on your kitchen counter, feel free to screen it out and keep on drizzling. You can also bring your syrup to a near boil on the stove, add a splash of water, and pour it into a clean container to completely reset the shelf life.

Why is maple cream refrigerated?

Maple cream is made by reducing (cooking some water out) pure maple syrup, and churning it after it is cooled. It’s the only product with a water content that we don’t pack at high heat, so it is vulnerable to small non-toxic mold if left at room temperature for an extended period of time (several weeks at least). We store our maple cream in the freezer to prevent molding and to prevent separation of sugar crystals. Because cream has different sizes of sugar crystals and some moisture, it will separate like peanut butter. If this happens, you can just stir it up (warming it up will help) and resume spreadable applications.

Does Maple Syrup freeze? Is that bad?

Nope! It literally can’t - there’s not enough water. Your glass bottles of syrup can be kept in the freezer (or in an unheated saphouse all winter, in our case) without breaking, because maple syrup lacks the water content that would expand when frozen and break its vessel. It’s completely fine to keep maple syrup or maple cream you’re saving for later in the freezer.

How long does dry sugar last?

If kept dry, quite a while! Like any other bag of sugar in the baking section, this stuff is completely dehydrated and can’t mold or spoil. If stored in a cool dry place, dry maple sugar will taste great for years.